Help Desk & Call Centres

Our services ensure seamless communication and rapid issue resolution, enhancing operational efficiency and customer satisfaction across diverse sectors in the Kingdom.

Services Included

Our comprehensive services cover all aspects of modern help desk and call centre operations, leveraging advanced technologies and local expertise. We deliver multilingual support and culturally sensitive customer service, aligning with Saudi Arabia’s goal of becoming a global business hub.

24/7 Multi-channel Support

Incident Management and Ticket Resolution

Service Request Management

Customer Service and Inquiry Handling

24/7 Multi-channel Support

Incident Management and Ticket Resolution

Service Request Management

Customer Service and Inquiry Handling

Service Level Agreement (SLA) Monitoring and Reporting

Interactive Voice Response (IVR) System Management

Multilingual Support Services

Customised Call Scripts and Protocols Development

Service Level Agreement (SLA) Monitoring and Reporting

Interactive Voice Response (IVR) System Management

Multilingual Support Services

Customised Call Scripts and Protocols Development

Discover Our Systematic Service Process

Our multilingual support teams deliver seamless assistance across multiple channels, ensuring quick resolution times while maintaining the highest standards of service excellence in line with Saudi Vision 2030’s digital transformation goals.

Smart Ticket Management

Advanced ticketing system with AI-powered prioritisation and real-time tracking capabilities.

Multi-Channel Support

Integrated communication platforms offering support through phone, email, chat, and mobile applications.

Performance Analytics

Comprehensive monitoring and reporting systems ensuring continuous service improvement.

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Years of Experience

What Makes Us Different

Our help desk solutions leverage the latest technologies while maintaining the personal touch of traditional Saudi hospitality. We combine local cultural understanding with international best practices to provide support services that are both efficient and culturally sensitive.

Smart Solutions

AI-powered support systems with predictive issue resolution.

Local Touch

Bilingual support teams with deep understanding of Saudi business culture.

Response Excellence

Advanced SLA monitoring with rapid escalation protocols.

Digital Integration

Seamless connectivity across multiple communication platforms.

Response Excellence

Advanced SLA monitoring with rapid escalation protocols.

Digital Integration

Seamless connectivity across multiple communication platforms.

Related Projects

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Let’s Talk About Your Facility Management Needs

Address:

MAB SSC Facilities Management 7188 Al Qadesyah, 3476 Al yasmin,
Riyadh – KSA

Contacts:

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